My husband and I have been treated at Erb Family Wellness for the last year, and I have never felt this good in my almost 73 years. The doctors and staff provide such excellent care to everyone.

I appreciate the holistic approach of this office but I have several concerns.We have been going to Erb for about a month, and every time we go they seem understaffed/over booked.I took my son first and one of the chiropractors did his evaluation and x-rays. I took my daughter in later on and one of the office staff did a majority of the eval and all x-rays. It seemed pretty obvious to me the reason for this is that the chiropractor was busy with other patients and didn’t have time for an evaluation. Although she was very kind and handled herself professionally, and was “trained” on taking the X-rays, she still had to call the chiro in to check to see if she captured the image appropriately before proceeding which tells me she does not have the appropriate medical training for taking X-rays. We spent maybe 5-10 minutes with the actual chiro that day and I felt that whole situation was VERY MEDICALLY INAPPROPRIATE. We are paying money for medical care from a DOCTOR. Not so the office staff can pass off notes to someone for later.We went again today and I felt like I had to keep asking the office staff for care (keeping things moving as we had several steps in our appt today) the entire time we were there. We left at 10am which is when they close for the day and as we walked out there were still 9 patients in line waiting for care with only one doctor working. I feel like the office staff and doctors have been very kind and professional but I feel like there is pressure from higher up to schedule so many patients and I feel like it’s frustrating for everyone involved. One patient even walked out without getting treated because “the line isn’t moving” and he’d already been there for a while.

Amazing place!! Haven’t had customer service like this in a long time. Very genuine People!!

The only reason why this place is getting 1 star instead of 0 is because the staff seems to be friendly at first.Here are many reasons why this place gets a low rating:1. I did my first appointment where they took X-rays of my back and when I asked to get the results of my condition, the doctor wouldn't even discuss with me my diagnosis without making a paid follow up appointment.2. There company does not value the privacy of their clients. They will discuss your medical history, private information, and do your treatments in front of anybody who walks through the door. Their "treatment rooms" do not have any doors or privacy screens for their patients protection.3. The staff will not answer any simple questions or concerns you have about your welfare or concerns. They will just tell you "that's not how we do things here." and "I understand and we do value your privacy." But they don't.4. They give every excuse to not address your concerns. When I asked "When will the doctor do my "treatment?", the doctor never showed up.5. I had a very weird feeling about this place when one of the staff members on my initial consultation said to me "We have even cured cancer here."6. When I brought up my concerns, and asked a simple question one of the female staff laughed at me. When I called her out about laughing ate and my concerns she quickly tried to deny it.7. The actual "treatment" or "adjustment" lasted less than 45 seconds for a chiropractor. I have multiple issues with my spin they said and barely did anything. When I voiced my concerns about the so-called adjustment I was met with rudeness and slight hostility.8. The place feels like they send more "thoughts and prayers" for healing effects than actual medical treatments. It feels like I was hoodwinked by a cult than a professional medical practice.The lack professionalism in a medical work place. When they said that they do not have doors for the safety of their employees I offered up a suggestion that they can have as many medical professionals in the area they want to insure their safety. When I offered multiple viable solutions for their concerns and my privacy, I got looked at like I was insane.I highly recommend that if you every decide to go to this office or ERB wellness, do your research first beforehand. This way you do not end up paying for something for practically nothing.I even try to talk to Kimberly ERB (the owner) about my concerns and she had no bedside manner about any of them. When she asked me if there was anything that she can do to make my experience better, I asked for a partial refund (not a full refund) and she got annoyed and acted like she didn't understand or not willing to address it. Apparently they are more concerned about money than their patients